Amazon housekeeping details you should be doing on a regular basis to not only keep your account healthy and in good standing but to keep yourself organized. (there are services out there for some of these things, I'm currently trying out Refunds Manager):
1. Checking that customers are actually returning items they've initiated returns on (and that it's done in a timely fashion) (once a month)
2. Removing customer damaged or defective items from the warehouse (every few months)
3. Filing reimbursement claims for distributor damaged or warehouse damaged items (every few months)
4. Keeping an eye on your long term storage fees (February & August) - several weeks prior start lowering prices if you don't intend to pay the fees or create a plan for disposal or removal (every few months)
5. Scanning through your list of products under "recommended removal" and decide whether to do so or file for a reimbursement (every few months)
6. Checking for stranded inventory (under manage inventory) - relist, remove or file for reimbursements (monthly)
7. Identifying suppressed listings (under manage inventory) - often a few minor details are missing from listings making them unsearchable by customers (monthly)
8. Reviewing all customer feedback (if you're OCD like me it's daily but weekly is good). File a claim for feedback removal if it's a product review or due to the Amazon FBA process (weekly)
9. Checking for the dreaded red flag - immediately respond to these messages (daily)
10. Responding to all messages (if they require no response or are spammy report them and also mark them as no response needed) (daily)
11. Searching for blocked listings. Occasionally you will be blocked on a listing without warning or communication. Immediately address the issue with Amazon and remove all inventory if necessary (sometimes it's just a temporary issue) (monthly)
12. Clearing out inactive listings you will no longer be replenishing - I usually keep seasonal items there if I might want to buy them again for the next season (as a reminder). Wait and do this every 3 months or so, so that any customer returns that come back to the warehouse are returned to an active listing. (every 3 months). It's important to do this as occasionally an item will be become restricted, even if it's been months or years since you've sold it and you don't want Amazon to think you might be actively selling it still.
13. Repricing - I use Appeagle and there are other great repricers out there. Of course it's a monthly expense and I did it by manually for a year. Don't go too crazy repricing but usually you want to at least scan through your inventory once a week or so.
14. Setting your replen alerts. This can be done under manage inventory. I do this every day after listing and I set the alerts to 1 week out from running out (probably smarter to change this to two weeks out though - I lose out on a lot of sales by not replenishing quick enough.
For any matters above that would require a response or action from Amazon, a "ticket" or case can be opened using this link:
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